Refund policy

🔁 Return and Exchange Policy (PureStitch)

 

 

1. Exchange Ki Muddat (Return Window)

 

Customer ko item milne ki tareekh se 7 din (7 Days) ke andar andar humein exchange ke liye request bhejni hogi. 7 din guzar jaane ke baad hum kisi bhi request ko qabool nahi karenge.

 

2. Exchange Ke Liye Zaruri Sharait (Eligibility)

 

Aapka item sirf us soorat mein exchange ke qabil hoga jab woh:

• Bilkul nayi (Unworn) haalat mein ho.

• Ussi tarah wapas kiya jaye jis haalat mein aapko mila tha.

• Original packaging mein ho (jismein tags, plastic bags, aur box shamil hain).

 

3. Refund Ya Sirf Exchange?

 

PureStitch abhi Cash Refund (paise wapas) ki sahulat nahi de raha hai. Hum sirf Exchange offer karte hain:

• Aap doosra Size le sakte hain.

• Ya aap ussi qeemat ka koi Doosra Item (agar stock mein maujood ho) le sakte hain.

 

4. Item Wapas Bhejne Ka Kharcha (Return Shipping)

 

• Agar aap Size change karna chahte hain, ya kisi aur wajah se item wapas bhej rahe hain, toh return shipping ka kharcha (courier charges) customer ko khud ada karna hoga.

• Exceptions: Agar aapko galat item ya damaged item mila hai, toh PureStitch return shipping ka kharcha khud uthayega.

 

5. Wapas Na Hone Wale Items (Exceptions)

 

• Filhal, PureStitch ke saare products (sale items samet) exchange ke liye eligible hain, bas woh 7 din ki window aur Original Condition ki shart poori karte hon.